Buddying Benefits

Wordcloud for the Mercian Buddying Scheme

Wordcloud of keywords about Mercian Buddying SchemeRead on for more information about our Mercian buddying scheme and its benefits.

Recordings & Presentations – Building on the Wins

Recordings and slides from the recent Building on the Wins MSDG event are now live.

This page contains links to the session slides, along with the two part recording from the recent Mercian Staff Development Group (MSDG) event Building on the Wins.


Reflections from the Outgoing MSDG Chair

As she departs for pastures and challenges new, the outgoing Mercian Staff Development Group Chair, shares some of her perspectives and experiences in the role.

Library Data Visualisation & Benchmark Event - Presentations

For attendees wanting to reflect back on the event, as well as those who were unable to attend, the speakers at the recent Library Data: What are we collecting and why? event have made their slides available for consultation.

Exploring Difficult Customer Situations

Kate Marshall reports on a recent online event aimed at supporting frontline staff in techniques and approaches for handling difficult customer situations.

Organised by the Mercian Staff Development Group (MSDG), and facilitated by Diana Edmonds and Sue Daly from Bridgford Consultancy, the virtual workshop aimed to enable delegates to explore tools and techniques for handling the awkward and sometimes emotional customer situations dealt with by those in frontline customer service roles within library teams.

Staff Development Group Announces New Outline Events Programme for 20/21

As the new academic year begins, so too are details emerging for this year’s staff development events programme from the Collaboration.

Rising sun

Call for Contributions: Decolonising the Academic Library

An invitation for contributions to a Mercian Collaboration Staff Development Group event organised jointly by De Montfort University, Leicester and Leicester University.

Putting Positive Persuasion into Practice

Librarianship is a communicating profession at heart, but communication comprises more than simple information exchange. Sometimes, you need to influence positively, as Lynn reports from this recent MSDG workshop.

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